88% of consumers surveyed said that they read online reviews in order to determine the quality of a business. With more and more customers making purchase decisions based on online reviews, positive comments can be great for a Company at the same time, few negative comments can have a significant impact on Customer retention and new sales.
The Social Media is fast-paced and consumers require companies not only to respond quickly, but also to resolve their concerns effectively. This means it is essential for Companies to include online reviews Management as a part of their overall reputation Management efforts to respond and resolve to any issues in a timely manner.
We know that you’ve worked hard to establish your business and sacrificed plenty along the way, Two Stones ensures to develop a system that will monitor your reputation online and maintain the positive brand image of your Company.